m baji Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services and activities of the m baji platform. When you use the m baji website, create an account, make a deposit, withdraw, or use any service — you are considered to have accepted the terms of this policy.

m baji takes user privacy very seriously. The main purpose of this policy is to clearly inform you about what information we collect, why we collect it, and how it is managed. This policy may be updated from time to time, and you will be properly notified of any changes.

Reading m baji's Terms and Conditions together with this privacy policy will give you a clear understanding of all legal obligations and rights on the platform.

2 Information We Collect

m baji collects several types of information. This information generally comes from two sources — what you provide directly, and what is automatically recorded during your use of the platform.

2.1 Information You Provide

• Full name, date of birth, and national ID or passport details.
• Mobile number and email address.
• Username and password (stored in encrypted form).
• Transaction details through bKash, Nagad, and Rocket.
• Information provided when contacting customer support.

2.2 Automatically Collected Information

• IP address, device type, and operating system.
• Browser version and language preference.
• Time of site access, page visit history, and session duration.
• Information collected through cookies and similar tracking technologies.
• Referral source — which channel you used to reach the site.

3 Purpose of Data Use

m baji uses your information only for specific and legitimate purposes. The main reasons for using the information are outlined below:

3.1 Account Management and Identity Verification

Your information is used to create your account, log in, and verify your identity. Confirming that each account belongs to a real person who is 21 years of age or older is part of our responsibility.

3.2 Processing Financial Transactions

This information is needed to complete deposit and withdrawal transactions through bKash, Nagad, and Rocket, and to maintain transaction history.

3.3 Service Improvement

By analysing which parts of the site users visit most, m baji continuously improves its services and user experience.

3.4 Ensuring Security

Information is used to detect and prevent fraud, unauthorised access, and other security threats. Various technical security measures including SSL encryption remain active at all times.

3.5 Providing Support

To deliver 24/7 assistance via live chat and email, we need access to your account and transaction information so that your issues can be resolved quickly and accurately.

4 Data Storage and Security

m baji applies industry-standard technical and administrative measures to keep your information secure. Collected data is stored on secure servers, and every data transfer is completed through SSL encryption.

Passwords are never stored in plain text — they are always kept in encrypted form. Access to sensitive information is restricted to authorised staff only.

However, no method of transmitting information over the internet can be claimed to be 100% secure. While m baji ensures the highest level of security measures, you must also take care to keep your account details confidential.

5 Sharing Information with Third Parties

m baji never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processors: The minimum information required to complete transactions through bKash, Nagad, and Rocket is provided to the relevant payment service.
• Technology Partners: Trusted technology service providers needed to operate the platform may have limited access to specific information.
• Legal Obligations: We may be required to provide information under Bangladesh law or by order of a competent authority.
• Fraud Prevention: If suspicious activity is detected on an account, relevant information may be used for investigation purposes.

All third parties are contractually bound to follow security standards consistent with this privacy policy.

6 Cookies and Tracking Technology

Cookies and similar technologies are used on the m baji website. Cookies are small text files stored on your device that improve the site's functionality and your browsing experience.

6.1 Essential Cookies

These cookies are essential for the basic operation of the site — maintaining login sessions, security verification, and so on. Without them, the site will not function properly.

6.2 Functional Cookies

These cookies are used to remember your language preference and other settings, so you do not have to re-enter the same information each time you log in.

6.3 Analytics Cookies

m baji uses these cookies to measure usage across different sections of the site in order to improve its services. You can block cookies by changing your browser settings, though this may limit some site functionality.

7 Data Retention Period

m baji retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and enforce contractual terms.

Once the required period has passed, information is securely deleted or anonymised so that no individual can be identified from it.

8 User Rights

You have certain important rights over your personal information, which m baji respects:

• Access: You can find out what information m baji holds about you.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances you have the right to request deletion of your information, though this may not always be possible due to legal obligations.
• Objection to Processing: You have the right to object to the use of your information for specific purposes.
• Data Portability: You can request your information in a structured format.

To exercise these rights, contact m baji's support team via live chat or email. Your request will be processed within a reasonable time.

9 Protection of Minors

m baji strictly prohibits anyone under the age of 21 from creating an account or using its services. We do not knowingly collect personal information from any minor. If any account is suspected to belong to someone under 21, it is immediately closed and the associated information is deleted.

For more information on responsible gambling, please read our Responsible Gaming Guide, which includes a full discussion of age verification and protection measures.

10 International Data Transfer

As m baji is an international platform, in some cases your information may be processed within technical infrastructure outside Bangladesh. In such cases, it is ensured that the relevant country or organisation follows appropriate data protection standards.

Contractual safeguards apply to any international transfer, so that your information always receives protection consistent with this policy.

11 Changes to This Policy

m baji reserves the right to update this privacy policy as needed. If a significant change is made, the "Last Updated" date at the top of the policy will be changed, and registered users will be notified by email or through a notice on the platform.

Continued use of m baji after any change means you have accepted the updated policy. It is therefore recommended that you review this page periodically.

If you have any questions about this policy, please visit our FAQ section or contact the support team directly.

12 Contact Us

To submit any questions, requests, or complaints regarding this privacy policy, contact m baji through the following:

• Live Chat: 24/7 support is available through the live chat section on the website.
• Email: [email protected]

m baji provides support in both Bengali and English. Your request will be processed as quickly as possible.